At Farepayer ("Farepayer", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you use our website, mobile platforms, social media channels, or contact us for travel-related services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Website Visitors
- Customers
- Travelers
- Visa Applicants
- Holiday Package Enquiries
- Users contacting us through email, phone, WhatsApp, or social media
2. Services Covered
This Privacy Policy applies to all services offered by Farepayer, including:
- Domestic & International Flight Bookings
- Hotel Bookings
- Holiday Packages
- Visa Assistance
- Travel Insurance (where applicable)
- Airport Transfers
- Customized Travel Planning
- Customer Support Services
3. Information We Collect
A. Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Nationality
- Passport Details (for international travel)
- Emergency Contact Information
B. Travel Information
We may collect:
- Preferred Destination
- Travel Dates
- Number of Travelers
- Flight Preferences
- Hotel Preferences
- Special Requests
- Visa Documents (where applicable)
C. Payment Information
We may collect:
- Transaction Details
- Billing Information
- Refund Details
Farepayer does not intentionally store complete debit or credit card details. Payments are processed through secure and trusted payment gateways.
4. How We Use Your Information
At Farepayer, your privacy is important to us. We collect only the information necessary to provide our travel services and improve your experience.
Your personal information is used to:
- Share travel package details based on your enquiry and preferences.
- Provide flight, hotel, visa, and holiday package quotations.
- Process travel bookings and reservations.
- Assist with visa applications and travel documentation.
- Send booking confirmations, travel updates, and important service notifications.
- Respond to your enquiries and provide customer support.
- Process payments and refunds, where applicable.
- Improve our website, services, and customer experience.
- Prevent fraud, ensure security, and comply with legal obligations.
Your Personal Information is Safe
Farepayer is committed to protecting your personal information. We implement appropriate security measures to keep your data safe and confidential.
We Your Personal Information is Safe
Farepayer is committed to protecting your personal information. We implement appropriate security measures to keep your data safe and confidential.
We do not sell, rent, or misuse your personal information. Your details are collected primarily to share travel package information, assist with bookings, and provide the travel services you request. Your information is shared only with trusted travel partners, such as airlines, hotels, visa processing centres, payment service providers, or government authorities when required to complete your booking or comply with legal obligations.. Your details are collected primarily to share travel package information, assist with bookings, and provide the travel services you request. Your information is shared only with trusted travel partners, such as airlines, hotels, visa processing centres, payment service providers, or government authorities when required to complete your booking or comply with legal obligations.
5. Marketing Communications
With your consent, Farepayer may send:
- Travel offers
- Holiday deals
- Destination updates
- Promotional campaigns
- Newsletters
- Special discounts
You can unsubscribe from promotional emails or messages at any time.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some features of the website may not function properly.
7. Sharing of Information
We only share your information when necessary with trusted service providers, including:
- Airlines
- Hotels
- Visa Processing Centres
- Insurance Providers
- Payment Service Providers
- Transportation Partners
- Government Authorities (where legally required)
We only share the minimum information required to provide the requested services.
8. International Data Transfers
As Farepayer offers international travel services, your information may be shared with hotels, airlines, visa authorities, and travel partners located outside India when required to complete your booking.
Appropriate safeguards will be implemented in accordance with applicable laws.
9. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
10. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your bookings
- Process payments and refunds
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
After this period, information may be securely deleted or anonymised.
11. Third-Party Websites
Our website may contain links to third-party websites. Farepayer is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external websites they visit.
12. Your Rights
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Updating of personal details
- Withdrawal of consent (where applicable)
- Deletion of personal information, subject to legal requirements
We may verify your identity before processing such requests.
13. Compliance with Applicable Laws
Farepayer processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant legal and regulatory requirements.
14. Changes to This Privacy Policy
Farepayer may update this Privacy Policy from time to time. Any changes will be published on our website. Continued use of our services after such updates indicates your acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Farepayer
Email: mailto:support@farepayer.com
Website: www.farepayer.com
We will make reasonable efforts to respond to your request within applicable legal timelines.
